SPECIALIST LOCAL GOVERNMENT RECOVERY:
Complete Credit Management Services provides specialised debt recovery services to Local Government, with flexible recovery strategies tailored to the requirements, policies and priorities of each Council.
We manage rate arrears, sundry debtor and infringement accounts, with each matter actively monitored and progressed to achieve timely recovery. All recovery activity is undertaken with careful regard to applicable legislative and regulatory requirements, Council policies and appropriate treatment of ratepayers and debtors.
Our experienced team provides a consistent and knowledgeable point of contact throughout the recovery process. Accounts are regularly reviewed and followed up, with matters escalated where required rather than simply progressing through a standard collection cycle.
CCMS provides Local Government clients with a comprehensive range of recovery and enforcement services, including:
Our focus is on achieving the best practical recovery outcome while keeping Council informed throughout the recovery process. Comprehensive reporting provides clear visibility of account activity, recovery progress and matters requiring instruction or further action.